Ondine will bring her 2.5 day school to your credit union- your time, your schedule and no need for your employees to travel. Suitable for staff from accounting, operations, finance, lending, compliance and payment departments. Each attendee will receive their own School of Credit Card Program training manual (300+ Pages), Cardopoly.
Ondine will complete an independent, unbiased, data driven analysis to include credit card portfolio activity, strengths, weaknesses, performance, profitability. This analysis utilizes the credit unions raw data- not the propped up results the processors want you to see. Ondine digs deep to find the true performance of your credit card portfolio.
Ondine will sit down with your staff to review the complex, lengthy card processing invoice including any Visa or Mastercard associated invoices. A tedious process line by line, page by page. A pre-analysis of the invoice will be completed prior to onsite visit.
Based on years of evaluations from the School of Credit Card Program Management schools the recurring themes has been the overwhelming amount of information learned and realized. Ondine will follow up with you onsite to determine if the lessons learned from the school have been implemented. If not- what have been the obstacles? Typically, other internal departments can hinder progress.